t: 01268 584411

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Church Road, Bowers Gifford, Basildon, Essex SS13 2HG

If you have some feedback which you would like to share with us for inclusion on our website, please email info@basildoncrem.co.uk


Recent Testimonials

'Thank you for looking after us at the interment Thursday. We are pleased with the bench position and I am sure Ted will enjoy the view across the river'.
MRS BARBARA DAVIES OF BASILDON

'Thank you and your staff for the very kind, considerate and patient way you helped me with my enquiries to enable me to choose a memorial for my brother and sister-in-law'.
MRS CAROLE HORNE OF BASILDON

'You have maintained beautiful and well kept surroundings, aspects which ensured the sad occasion of the funeral was all the more bearable'.
MR PAUL KANIA OF UPMINSTER

'What a lovely gesture to have a bed of rose petals inside the plot for the casket to be lowered onto'.
PATRICIA MALONEY OF LEIGH-ON-SEA

'Many thanks for you continuing support with the memorial service for the Forget-me-not group for bereaved parents'.
KARLA CAIRNS AND JO LANE OF BASILDON

'In this day and age of falling standards, it was uplifting to meet someone who excels at their chosen profession'.
DAWN REILLY OF SOUTHEND

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

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Feedback Form